SPDT / Diamond Machining Product Support 4.25A
Precision Machining Equipment Specialist – Product Support, Installation, Training, Applications
Attractive SW location, 80-120k compensation, plus attractive benefits package
About our Client: Founded almost 4 decades ago in Western Europe, our client has a fascination with innovation in providing precision machining solutions to a variety of customers and markets. Bringing this fascination and innovation to the ultra-precision optics manufacturing marketplace our client has developed highly intelligent diamond turning / machining equipment with built in software andon-board metrology systems to facilitate the fabrication of the most complex optical geometry components.
About this Role: Our client is the market leader in ophthalmic markets, now looking to grow their ultra-precision optics customer market in the US. Our client is a dynamic, fast paced, growing, technical equipment distributor with European roots and influence is looking for candidates to “own” the responsibility for providing “amazing” customer satisfaction through on-site machine installations and repairs and product support. Our client is a market leader in multi-axis CNC processing equipment. This individual will be a pioneer on this side of the business, growing a function for this equipment.
Skills Profile: SPDT / Diamond Machining, Industrial PC’s, Automation/PLC’s, Fiber Optic Interface, PNOZ Safety Circuits, CNC knowledge, Optical Fabrication Equipment. Do you have experience in the use or service of equipment for use in fabrication of custom contact lenses, molds, or other precision diamond turning? RA’s client might be the right company for you!
Requirements: The ideal candidate will possess the following attributes, skills and experience:
- Technically Sound background in precision machining with a customer service ethic.
- Excellent Oral and Written Communication skills (interpersonal, phone, and documentation)
- Proficiency with a variety of drive controls, electrical, electronic, and mechanical systems including precision hydrostatic drives, laser marking technology and various other automations.
- Experienced with diagnostics and troubleshooting sophisticated equipment.
- Friendly, Eager, and Social – A great front facing representative of the company
- Enjoys a fast paced, progressive environment with the ability to multi-task and deal with interruptions
- Eager/Willing to travel spontaneously throughout North America to customer sites
Specific Position Duties: Working under general and remote supervision
- Commission new equipment at customer site to optimal performance
- Diagnose and troubleshoot machine and process issues remotely
- Provide field service, diagnostic and repair of equipment on customer’s site
- Provide technical and process phone support for customers
- Coordinate parts orders, software support, and other key support needs
- Train customers on site in general maintenance and operation practices
- Road Warrior with the love of travel (up to 70% weekday travel in peak times)
- Accurately and Completely Report and Document all actions
Objectives and Accountabilities:
- 100% new customer satisfaction through complete machine commissioning and interactive customer training
- 100% continued customer satisfaction through accurate diagnostics and precise repair
- 100% customer compliance through thorough pre-visit verification, on-site checklist, post visit documentation and follow-up.
- 100% company compliance through dependability and commitment to company processes and procedures.
Qualifications:
- Diamond Machining / SPDT, experience required
- CNC machining equipment / fabrication experience required
- Experience reading and understanding electrical schematics, pneumatic diagrams, mechanical assembly drawings, CAD, File functions (STMP, .YAML files) experience.
- Experience diagnosing control systems, drive systems, PLC systems, and PC systems
- Experience in mechanical system replacement and precision alignment
- Optical Fabrication Process knowledge / experience a definite plus.
- Only candidates with clearly demonstrated credentials should apply.
- You must be capable of lifting up to 70 pounds independently to move, remove and place machine components.
- Must have valid driver’s license and reliable transportation
- Must be able to walk, climb stairs and ladders, lift, stoop, squat, kneel and have full normal range of motion and dexterity in order to perform all mechanical task related to the service and installation of machinery from above, beside and below and in confined spaces.
- Must be able to hear audible defects and abnormalities in machine performance.
- Spanish language skills a definite PLUS
Benefits and Rewards:
Attractive compensation (Hourly) + Travel Per-Diem – Based on relevant experience
Annual Performance Evaluation
Vacation and Holiday Pay
Health and Dental Insurance
401K with company match
